Refund policy

Last updated: July 2026

 

At Amperex, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

Returns are accepted within 7 days of receiving your order.

Products must be unused, in their original packaging, and in the same condition as received.

Items damaged due to misuse or normal wear and tear are not eligible for return.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to the original payment method or according to the payment method used.

Shipping charges are non-refundable unless the product was received damaged or incorrect.

Damaged or Incorrect Items If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos.