Shipping & returns

Last updated: July 2026

At Amperex, we are committed to providing a smooth shopping experience with reliable shipping and a simple return process.

Shipping

We currently deliver across the United Arab Emirates (UAE).

Orders are processed within 1 business day after confirmation.

Estimated delivery time is 2–5 business days.

Delivery times may vary depending on your location, public holidays, or courier operations.

Shipping charges (if applicable) are displayed during checkout.

Cash on Delivery (COD) is available for eligible orders.

Returns

We accept returns within 7 days of delivery, provided that:

The item is unused and in its original condition.

The product is returned with its original packaging.

Proof of purchase is provided.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos. We will review the issue and arrange a replacement or refund where applicable.

Refunds

Refunds are processed after the returned item has been received and inspected.

Shipping charges are non-refundable unless the item was received damaged or incorrect.

Need Help?

If you have any questions regarding shipping or returns, please contact us.

Amperex

🌐 Website: https://amperex.store⁠�

📧 Email: support@amperexstore@gmail.com

💬 WhatsApp: +971 54 713 6170

🕒 Customer Support: 24 Hours a Day, 7 Days a Week (24/7)

Thank you for shopping with Amperex. We appreciate your trust and are always here to help.